FAQ

Processing and Shipping

All orders will be sent within 3-5 business days of ordering. The shipping time you see at checkout is the time it takes to arrive at your address once the item has been shipped.

Do we offer Free Shipping

Yes! We offer free standard shipping on orders over $100. For orders below that, shipping rates are calculated at checkout based on your location.

How can I track my Order

Once your order ships, you will receive an email confirmation with tracking information. You can also log into your Shopify account to view your order status and tracking details.

Can I change or cancel my Order

We process orders quickly to ensure they get to you as fast as possible. If you need to make a change or cancel your order, please contact us right away at our email : gracie@bensonandcarfield.com. If your order has already been shipped, unfortunately, we can’t make changes, but we’ll do our best to assist you.